Quality and safety
Quality everywhere, in everything
Quality everywhere, in everything
The people who work in our manufacturing plants around the world take great personal pride in what
they do. Their commitment to doing the best job at every step is fundamental to ensuring we deliver
the hiahest quality products to our custom
Fvew member of our worktorce understands the
importance of never nassina, poor cuality onto the next stage of the process, This means we fackle
issues at the moment they occur, preventina more serious proble
ems from developing. This approach
extends all the way from R&D, through production to our after-sales services and even amonast our
office workers.
“Quality comes from the collective efforts of everyone involved.”
In healthcare, excellence is a team achievement, reflecting the dedication of every member.
We put quality at the heart of everything we do. True to the principle of kaizen, we are always looking at how we can make improvements. This is so we can be sure of delivering the best quality products and services to our customers. Through our transition to a mobility company, we remain true to our quality heritage and pursue the same level of quality in everything we do. From how we interact with our customers in this ever-changing digital world to achieving carbon-neutrality.
Our approach to quality is based on the Jikotei Kanketsu philosophy: “to ensure that defects are never passed on to the next process.” It means that every member of the workforce takes ownership for the quality of their job. Anyone, including our plant workers, identifying a problem in a part or process can raise an alert and can potentially stop production so that a solution can be found. This results in consistent quality at every stage of every process.
We aim for “zero defect” in all production processes. Problems give us opportunities to make improvements and ensure good quality. It is therefore important to find out the root cause when something goes wrong, so that it can be put right and prevented from happening. For this reason we ask ‘why’ five times in every matter.
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